Terms & Conditions

Cancellation Policy / Rescheduling Policy

We understand that life emergencies happen and sometimes, it may be unavoidable to have to cancel your cleaning appointment. If you need to cancel your scheduled appointment, we ask you to provide a 24-hour notice for such cancellation. Not doing so will result in a $50 late cancellation charge. If you do not cancel and / or the cleaners are unable to gain access to the property to complete services, this will also result in a $50 fee. Giving us at least 24 hours will allow us to provide enough time for us to notify our team of cleaners assigned to your appointment and will provide enough time for us to be able to use the newly available open spot for future bookings. If The Cleaning Crew arrives for a scheduled service and is unable to gain access or perform the service for any reason, a $50 trip fee will be added to or deducted from any services.

Notices may be given in writing by email or SMS (text). Should the Client fail to give a twenty-four (24) hour notice before the appointment to The Cleaning Crew staff via the methods mentioned above, a cancellation fee of $50 will be applied automatically for said booked appointment.

If you would like to adjust your scheduled appointment. Example: Reschedule (move your cleaning service appointment from one day to a different day. We will do our best to accommodate your request. Simply reach out to The Cleaning Crew staff and together we will do our best to find a time that works for you and our schedule.

We discourage too much shifting of schedules, as a reliable schedule benefits all of us, you, our company, and our teams of cleaners. Keeping a consistent schedule helps cleaners maintain consistent hours and income. This consistency helps us keep the most professional and committed cleaners on staff.

We do not offer mold OR any biohazard remediation. The Cleaning Crew reserves the right to refuse service.

The Cleaning Crew of Indianapolis reserves the right to refuse service if a property is found to have urine, feces, mold, live insects, or rodents upon arrival. In such cases, a $50 trip fee will be charged to compensate for time and travel. By booking with us, you acknowledge and agree to these terms.

Our goal at The Cleaning Crew is to provide you with the highest quality services promptly. In order to do promptly so, we need to implement an appointment rescheduling policy to enable us to utilize available appointments for our clients.

The following fees will be applied: $50 will be charged if an appointment is rescheduled less than 24 hours before the scheduled cleaning appointment.

While we aim to adhere to scheduled service times, The Cleaning Crew services multiple homes daily, and arrival times may vary. In the event we are unable to complete the cleaning at the scheduled time, and we need to reschedule for another day please note that we do NOT offer refunds or discounts for delayed services.

Our Refund Policy

Please understand that The Cleaning Crew DOES NOT issue any refunds or discounts. We believe in fairly resolving the inconvenience that will benefit both, our cleaners, and our clients. In the unfortunate event that you are not satisfied with our services. We will make an effort to resolve said issue. Your satisfaction is our priority.

An investigation will be initiated, asking you to provide photo evidence of the area or areas that our cleaners have missed within 24 hours of the cleaning. At the same time, we will contact our cleaners to communicate the issue. Once we have established the claim is valid, we will work to rectify the problem of the area or areas where the issue emerged with a reclean scheduled within 48 hours of the cleaning.

Reclean Policy

The Cleaning Crew does NOT offer refunds, discounts.

The experts at The Cleaning Crew are committed to providing thorough house cleaning services for our valued customers nationwide. In order to accomplish this goal, we adhere to strict standards that remain consistent across the board.

Since our founding mission has been to serve and make the lives of our clients easier. Our talented teams work hard every day to provide the best cleaning service possible. We pride ourselves on going above and beyond to ensure that we impress our clients.

We believe each home is unique in its own way. For that reason, we customize our services based on your specific needs and provide a tailored-fit cleaning service for each home we service. To ensure that you are satisfied with your services, we have included a service checklist. Please use the appropriate checklist to conduct your final walk-through inspection BEFORE the cleaners leave.

Valid Claims/Invalid Claims

Any complaints must be submitted to The Cleaning Crew within 24 hours of the scheduled cleaning, accompanied by relevant photos.

Valid Claims

A valid claim is considered when anyone is paying for additional services and said services did not get accomplished.

Example(s):

Fridge & Freezer was added as an extra service, and they did not get cleaned

Inside cabinets were added as an extra service, and they did not get cleaned

The inside Oven was added as an extra service, and it did not get cleaned

Examples of Additional Services:

Inside Oven, Inside Cabinets (Empty) Inside Fridge & Freezer (Empty) Doors, Baseboards, Ceiling Fans, Windows, (Inside Only, Outside Only, Inside and Outside) Walls, Hand Washed Dishes, Laundry (Wash Only, Wash and Dry, Wash Dry and Fold)

Please refer to the specific cleaning checklist for additional information on your service. We ask each team to verify with our clients (if someone is present at home) to ensure that everything has been done properly before leaving the premises. We ask our customers (if someone is present at home) to perform an inspection of the house to ensure everything has been accomplished to their standards. We strongly recommend our customers make the effort to do so. We appreciate your business and look forward to becoming part of your family and cleaning your home soon.

Invalid Claims

Invalid Claims would be cleaners missing minor or minute details on specific areas. Our team of cleaners works extremely hard to clean all areas of homes and sometimes it can be almost impossible not to miss minute details, especially on tight corners of the house. Another factor that aids said issues include people or pets walking in and out of the house after certain areas have been cleaned, or leaving doors or windows open. This can cause dust or dirt particles to re-enter the home after it has been cleaned. This would be considered an Invalid Claim, if you give us the opportunity, we will do our best on our next appointment and will make sure to pay extra attention to certain areas. Please understand that some homes can take multiple visits to bring the home back to standards, and with every visit, you will see a huge difference from the first appointment to regular basis maintenance cleaning service. We appreciate your business and look forward to becoming part of your family and cleaning your home soon.

By booking a service, you agree to allow The Cleaning Crew and its service providers to take photos of the property for documentation purposes in the event of any disputes, complaints, or damages.

The Cleaning Crew is not responsible for any pre-existing damage to the property or any damage that may occur during the provision of cleaning services as a result of attempting to perform the service.

The Cleaning Crew operates https://www.thecleaningcrewindy.com website, which provides online booking for cleaning services.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our services.

If you choose to use our service, then you agree to the collection and use of information in relation with this policy. The information provided and that we collect are used for providing and improving services. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

SMS opt-in or phone numbers for the purpose of SMS are not shared.

Log Data

We want to inform you that whenever you use our services, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Subcontracting of Services

The Cleaning Crew of Indianapolis reserves the right to subcontract cleaning services booked through this website. Subcontractors are carefully selected to meet our standards of quality and professionalism. By booking our services, you acknowledge and agree to this arrangement.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Securing Pets During Cleaning Services

To ensure the safety and comfort of your pet and our cleaning team, the following terms and conditions apply:

1. Securing Pets

• Clients are required to secure their dog(s) in a designated area (e.g., a crate, separate room, or enclosed outdoor space) prior to the arrival of the cleaning team.

• The secured area must be safe, properly ventilated, and suitable for the pets comfort during the cleaning session.

2. Access to the Property

• If the dog is not secured upon the cleaning team’s arrival, the team reserves the right to delay entry until the pet is appropriately contained.

• If the dog cannot be secured within 15 minutes of the scheduled start time, the cleaning may be rescheduled, and a cancellation or rescheduling fee may apply.

3. Interaction with Dogs

• The Cleaning Crew staff will not move, relocate, or interact with dogs under any circumstances.

• If the dog is unsecured and the cleaning team feels uncomfortable, they will avoid entering the room or area where the dog is located. This may result in incomplete cleaning of that area, and no discounts or refunds will be provided for missed areas.

4. Liability for Unsecured Dogs

• The Cleaning Crew is not responsible for any incidents involving unsecured dogs, including accidental escapes, injuries, or damage caused by the dog during the cleaning session.

• Clients assume full responsibility for any harm or damage caused by their dog to the cleaning team, equipment, or property.

5. Aggressive or Anxious Dogs

• If the cleaning team encounters an aggressive or overly anxious dog that poses a safety risk, they may leave the premises immediately, and the client will be charged the full cleaning fee.

• Clients are encouraged to inform The Cleaning Crew in advance if their dog has a history of aggression or anxiety to discuss suitable arrangements.

6. Communication

• Clients must provide clear instructions regarding the location of the secured area and any special considerations for their dog.

• It is the client’s responsibility to inform The Cleaning Crew of any changes to pet arrangements prior to the scheduled cleaning.

7. Repeated Non-Compliance

• Repeated failure to secure dogs as required may result in termination of cleaning services.

By booking a cleaning service with The Cleaning Crew, the client agrees to these terms and conditions. These measures are in place to protect both the client’s pet and our cleaning team, ensuring a safe and efficient service.

8. Pet Waste Cleanup

• The Cleaning Crew does not provide pet waste removal services as part of standard cleaning.

• Clients are responsible for ensuring all dog waste (including feces, urine, and other messes) is cleaned up prior to the arrival of the cleaning team.

• If pet waste is found during the cleaning session, the team will avoid that area, and no refunds or discounts will be provided for incomplete cleaning.

• In cases where pet waste has caused damage (e.g., stains, odors), additional charges for deep cleaning or specialized services may apply if agreed upon in advance.

Liability for Damages or Theft

While we take every precaution to ensure the integrity and professionalism of our subcontractors, The Cleaning Crew of Indianapolis is not liable for any damages or theft that may occur during the course of the cleaning service. In the event of any such incident: You agree to notify us promptly with details and multiple clear photos documentation of the issue along with a written statement of the incident. We will assist in mediating a resolution between you and the subcontractor. Any agreements or settlements reached will be between you and the subcontractor directly.

Booking and Payments

All bookings made through our website are subject to confirmation. Payments must be completed as outlined during the booking process.

Client Responsibilities

To ensure a smooth cleaning process, clients are responsible for providing access to the property at the scheduled time and securing any valuables.

Dispute Resolution

In the event of a dispute, The Cleaning Crew of Indianapolis will act as a mediator to facilitate communication and resolution between the client and the subcontractor. However, we are not a party to any agreements or settlements.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. By booking a cleaning service through our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Lockout Policy and Fees
If a cleaner is unable to access the service location, the following fees apply:

Waiting Fee: $50 per 30 minutes of waiting time.
Return Trip Fee: $50 if the cleaner must leave and return later.
Cancellation: If access is not granted within 30 minutes, the appointment may be canceled, and a cancellation fee may apply. Clients must ensure cleaners have necessary access, such as keys or codes.

Trash Removal Policy

Fee: $50 per bag.
Pre-Approval: Clients must approve trash removal before service.
Payment: Full payment required before removal.

Use of AI Assistance

The Cleaning Crew may use AI tools for communication and documentation, with final reviews for accuracy.

Re-clean Guarantee
Dissatisfied clients receive a free re-clean.

Non-Compete Agreement (Clients)
Clients cannot engage with competing businesses within [X] miles for [X] years, including hiring our workers.

Confidentiality & Intellectual Property
Clients must keep proprietary information confidential and not misuse company materials.

Payment & Termination
Late payments may incur fees. Disputes and refunds follow a set procedure. Either party may terminate under specific conditions.

Liability & Client Responsibilities
We are not liable for damages beyond our control. Clients must ensure safe property access.

Amendments & Governing Law
Disputes follow the governing jurisdiction.

By scheduling a service, clients agree to these terms.

Additional Terms Booking Agreement

Force Majeure: No liability for delays due to uncontrollable events.
Subcontracting & Assignment: We may subcontract services under the same terms.
Warranties & Guarantees: Issues addressed within 24-48 hours.
Insurance: Liability insurance provided upon request.
Performance & Reporting: Services meet quality standards, with feedback options.
Modifications & Upgrades: Service improvements with client notification.
Non-Solicitation: Clients cannot hire our employees/contractors for one year post-booking.
Service Standards & Penalties: Defined quality benchmarks; penalties for non-compliance.
Dispute Resolution & Legal Fees: Mediation/arbitration required before litigation; prevailing party recovers legal fees.
Claims & Refunds: Complaints must be submitted within 24/48 hours.

Website Terms & Conditions

Website Use: Lawful use only; no guarantees of uninterrupted access.
Reviews & Feedback: May be used for marketing; inappropriate content removed.
Cookies & Privacy: Cookies enhance experience; opt-out available.
Third-Party Links: We are not responsible for external content.
Legal Compliance & Disputes: Mediation/arbitration for disputes.
Termination of Services: Services may be suspended for violations.
Policy Updates: Continued use implies acceptance of updates.
Client Responsibilities: Accurate booking details required; cancellation policies apply.
Liability Limitations: Liability limited to service cost.
Data Security: Client data protected per privacy laws.

Access to Property

Clients are responsible for ensuring clear access to the property at the scheduled cleaning time.

Children Policy

For safety and liability reasons, children under the age of 18 may not be left unattended in the home during cleaning services.

General Considerations

Client Education: Pre/post-service guidelines for clients.
Emergency Contact: Procedures for accidents or damages.
Compliance & Taxes: Adherence to laws; clarification of tax responsibilities.

Terms and Conditions – Hourly Cleaning Services

Reclean Policy
Cleaning services priced at an hourly rate do not qualify for a reclean. By booking an hourly service, the client understands that only the time paid for will be used to complete as much of the requested cleaning as possible.
Scope of Work & Additional Time
If the scope of work is not completed within the booked time, the client must book additional time to allow the cleaners to finish the remaining tasks. Cleaners will prioritize tasks as instructed but are not obligated to complete all items if time is insufficient.

Non-Compete Agreement
Clients cannot engage with competitors within 50 miles for five years post-contract.

Limitation of Liability
The Cleaning Crew is not responsible for damages due to reasonable cleaning practices or pre-existing conditions.

Client Responsibilities & Liability
Clients must secure pets, children, and valuables. Cleaning Crew liability is limited to service costs. False claims may result in legal action.

Key Legal Clauses for Subcontractors & Clients

Confidentiality & Non-Disclosure: Protects business information.
Indemnification: Clients hold The Cleaning Crew harmless from certain claims.
Termination for Convenience: 30-day notice for termination.
Health & Safety Compliance: PPE and sanitation protocols followed.
Non-Disparagement: Prevents public/private negative statements.

Website Terms & Client Policies

Cancellations & Refunds: Policies outlined.
Electronic Communications: Consent to emails/SMS required.
Satisfaction Guarantee: Re-clean or refund policies.
Client Responsibilities: Ensure access and disclose safety concerns.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time without prior notice. Any changes will be effective immediately upon posting on this page. By continuing to access or use our services after changes are made, you agree to be bound by the revised Terms and Conditions. It is your responsibility to review this page periodically for any updates.