Terms & Conditions

THE CLEANING CREW LLC
CONDENSED TERMS & CONDITIONS

1. Booking, Payment & Pricing
   • All bookings require payment authorization and acceptance of these Terms & Conditions.
   • Pricing is based on square footage, condition, service type, and scope of work.
   • Incorrect booking information may result in additional charges or cancellation.
   • Services are billed based on total labor hours (“man hours”).
   • Additional time required due to property conditions must be approved and paid for before work continues.

2. Cancellation, Rescheduling & Trip Fees
   • 24-hour notice is required for cancellations or reschedules.
   • Appointments canceled, rescheduled, denied access, or unavailable within 24 hours are subject to a $50 fee.
   • If cleaners arrive and cannot access the property or perform services, a $50 trip fee applies.
   • Additional travel fees may apply for properties located outside our service area.

3. Access Requirements
   • Clients must provide working access instructions, lockbox codes, keys, alarm codes, and entry information before service.
   • Water, electricity, heating, and cooling must be operational.
   • Closed doors will not be opened unless prior instructions are provided.
   • Failure to provide access may result in cancellation, trip fees, or full service charges.

4. Client Preparation Responsibilities
   • Secure pets, children, valuables, firearms, medications, and sensitive documents.
   • Remove excessive clutter and pet waste.
   • Clear countertops, floors, sinks, and surfaces when possible.
   • Communicate priorities before service begins.
   • Move-out cleanings require active utilities and direct access instructions.

5. Scope of Service
   • Services are limited to the tasks included in the selected service package.
   • Add-on services must be requested and paid for in advance.
   • Hourly services prioritize client requests within the purchased time and do not guarantee completion of all tasks.
   • Refrigerator interiors, ovens, windows, laundry, dishes, organizing, garages, grout cleaning, carpet cleaning, upholstery cleaning, and similar specialty services are not included unless purchased separately.

6. Property Conditions & Refusal of Service
   • The Cleaning Crew may refuse, stop, modify, or reschedule service due to unsafe, hazardous, unsanitary, or undisclosed conditions.
   • This includes infestations, mold, biohazards, bodily fluids, excessive waste, structural hazards, dangerous pets, unsafe temperatures, smoke, chemical fumes, or similar risks.
   • Time worked prior to service interruption remains billable.

7. Pets & Children
   • Pets must be secured before arrival.
   • Areas containing unsecured animals may be skipped.
   • Children under 18 may not be left unattended during service.
   • The client assumes responsibility for injuries or damages caused by pets.

8. Damage, Liability & Limitations
   • The Cleaning Crew is not responsible for pre-existing damage, hidden defects, wear and tear, plumbing issues, appliance failures, drainage problems, mold, structural defects, municipal utility interruptions, or conditions outside our control.
   • Clients are responsible for securing fragile, valuable, or irreplaceable items.
   • Heavy furniture and appliances will not be moved.
   • Liability is limited to the amount paid for the cleaning service.

9. Re-Clean & Complaint Policy
   • Refunds are not provided.
   • Valid concerns must be reported within 24 hours with photos.
   • Approved claims may qualify for a re-clean.
   • The Cleaning Crew reserves the right to inspect and correct concerns before any further action is taken.

10. Weather, Environmental & Safety Conditions
    • Service may be delayed, modified, or canceled due to weather, road conditions, unsafe access, ice, snow, flooding, power outages, or similar events.
    • Clients are responsible for maintaining safe exterior access.
    • Cleaners may refuse unsafe conditions.

11. Privacy, Documentation & Communication
    • Property photos may be taken for quality control, training, and dispute resolution.
    • Client information is collected solely for business operations.
    • SMS consent, website use, cookies, and privacy practices are governed by our Privacy Policy.
    • The Cleaning Crew may use subcontractors and AI-assisted administrative tools.

12. Legal Terms
    • The Cleaning Crew may subcontract services.
    • Clients may not directly hire company cleaners or contractors for five years within 50 miles.
    • Disputes must follow mediation/arbitration requirements before litigation.
    • Clients are responsible for collection costs, attorney fees, arbitration costs, and court costs when permitted by law.
    • The company reserves the right to update these Terms & Conditions at any time.

13. Airbnb & Vacation Rental Terms
    • Two sets of linens per bed are required.
    • Alarm and access information must be provided before arrival.
    • Additional charges may apply for extended stays, excessive messes, or early check-ins.
    • Pest-related concerns are excluded from re-clean eligibility.

14. Gift Cards & SMS Terms
    • Gift cards are non-refundable and non-transferable.
    • SMS message frequency varies.
    • Standard carrier rates may apply.
    • Users may opt out by replying STOP.